Cloudtalk Reviews
(Rated by 6 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.3
Base on 6 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery5.0
- Customer Service4.0
- Price & Quality4.7
- Return Policy4.5
- Good Value4.0
Recent Customer Reviews (6)
Geneviève Cousteau
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Mary Moya
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Darrin Shishani
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Thomas Farrell
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Alesia Lord
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Shannon Kraft
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Cloudtalk Pricing
Starter Plan
$25 per user/month
Essential Plan
$30 per user/month
Expert Plan
$50 per user/month
AI Conversation Intelligence
$19 per agent/month
Payment Methods
Accepted Payment Options:
Prices for items on Cloudtalk.io vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Payment Process
- Payments can be made online during the checkout process.
- For Cloudtalk credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Cloudtalk Pros & Cons
Pros
1
Superb Call Quality: CloudTalk offers excellent call quality, even for international calls, ensuring clear and effective communication.
2
User-Friendly: The platform is very user-friendly, requiring no specific knowledge to operate, making it easy for teams to adapt and start using the software quickly.
3
Cost-Effective: CloudTalk is very cost-effective compared to other competitors, offering all necessary features at a reasonable price, making it an affordable solution for businesses.
4
Feature-Rich: The platform is packed with features, including the ability to manage both inbound and outbound calls, SMS messaging, interactive voice responses, missed calls statistics, and more.
5
Integration with CRM Systems: CloudTalk has prebuilt integrations with most CRM systems, including Zendesk, allowing for seamless data sharing and improved efficiency.
6
Mobility and Remote Access: Mobile apps and web-based portals allow employees to access the system from any location with an internet connection, supporting remote work.
7
Scalability and Flexibility: The system easily adds or removes lines and features as business needs change, ensuring the phone system can grow with the business.
8
Security and Compliance: Features such as encryption, secure data storage, regular security updates, and continuous security validation protect sensitive information and ensure compliance with industry regulations.
CONS
1
Limited CRM Integrations: While CloudTalk integrates well with popular CRM systems like Zendesk, it has been reported to have issues when integrating with homegrown CRM systems.
2
Outdated Mobile App Interface: Some users have found the interface of the CloudTalk mobile app to be outdated and not user-friendly.
3
Issues with Call Connectivity: Several users have reported issues with calls failing to come through or connect, and significant lags during conversations.
4
High Cost of Outbound Calls: Some users have reported that the cost of outbound calls in certain areas is high.
5
Unreliable Mobile and Desktop Apps: Some users have reported that the CloudTalk mobile and desktop apps are unreliable, with issues such as calls failing to transfer, SMS messages not being handled properly, and the app quitting in the background.
6
Complex Setup Process: Some users have experienced technical problems during the integration process, particularly with homegrown CRM systems.
Cloudtalk Features and Benefits
Features
Superb Call Quality
CloudTalk offers excellent call quality, even for international calls, ensuring clear and effective communication.
User-Friendly
The platform is very user-friendly, requiring no specific knowledge to operate, making it easy for teams to adapt and start using the software quickly.
Cost-Effective
CloudTalk is very cost-effective compared to other competitors, offering all necessary features at a reasonable price, making it an affordable solution for businesses.
Feature-Rich
The platform is packed with features, including the ability to manage both inbound and outbound calls, SMS messaging, interactive voice responses, missed calls statistics, and more.
Integration with CRM Systems
CloudTalk has prebuilt integrations with most CRM systems, including Zendesk, allowing for seamless data sharing and improved efficiency.
Mobility and Remote Access
Mobile apps and web-based portals allow employees to access the system from any location with an internet connection, supporting remote work.
Scalability and Flexibility
The system easily adds or removes lines and features as business needs change, ensuring the phone system can grow with the business.
Security and Compliance
Features such as encryption, secure data storage, regular security updates, and continuous security validation protect sensitive information and ensure compliance with industry regulations.
Advanced Call Center Features
Includes call recording, click-to-call, automated call distribution, unlimited call queuing, and voicemail drop.
Intelligent Call Routing
Skill-based routing, preferred agent routing, and interactive voice response (IVR) to ensure calls are directed to the most suitable agents.
AI-Powered Analytics
Topic extraction, call transcription, automatic summaries & tags, sentiment analysis, and trending topics to enhance call quality and performance.
Global Reach
Localized numbers from 160+ countries, unlimited domestic calling within the US & Canada, and international calling capabilities.
24/7 Support
Live human support available round the clock, ensuring assistance whenever needed.
Integration Capabilities
Seamless integration with CRM systems, Salesforce, and other essential business tools.
Automation
Automate repetitive tasks, reduce human error, and streamline workflows with features like smart dialer, power dialer, and call flow designer.
Quality Monitoring
Live call monitoring, wallboards, mandatory call tagging, and quality statistics to maintain high standards of customer service.
Customizable Campaigns
Create custom campaigns with notes, call scripts, and questionnaires to help agents structure their calls effectively.
Scalability
Easily scalable to meet the growing needs of businesses, with options for custom plans and enterprise-level security.
AI Conversation Intelligence
Topic extraction, call transcription, automatic summaries & tags, talk/listen ratio, sentiment analysis, trending topics, transcript keyword search, CRM integration, keyword monitoring, and call scoring.