Cloudtalk Reviews

CloudTalk.io is an AI-powered call center software designed to help businesses streamline their communication processes. It offers crystal-clear call quality, localized numbers from 160+ countries, and AI-powered analytics. The platform supports both inbound and outbound calling, messaging, and real-time analytics.

Key features include intelligent call routing, automated call distribution, call recording, click-to-call, and voicemail drop. It also integrates seamlessly with CRM systems and other essential business tools, enabling businesses to automate tasks and optimize workflows.

CloudTalk.io is ideal for sales and support teams, helping them eliminate international calling headaches, reach more prospects, and boost customer experience. The platform also offers 24/7 live human support, ensuring assistance whenever needed.

Overall, CloudTalk.io aims to enhance call quality, improve customer service, and increase operational efficiency for businesses worldwide.

Pros of CloudTalk:

1. Superb Call Quality: CloudTalk offers excellent call quality, even for international calls, ensuring clear and effective communication.
2. User-Friendly: The platform is very user-friendly, requiring no specific knowledge to operate, making it easy for teams to adapt and start using the software quickly.
3. Cost-Effective: CloudTalk is very cost-effective compared to other competitors, offering all necessary features at a reasonable price, making it an affordable solution for businesses.
4. Feature-Rich: The platform is packed with features, including the ability to manage both inbound and outbound calls, SMS messaging, interactive voice responses, missed calls statistics, and more.
5. Integration with CRM Systems: CloudTalk has prebuilt integrations with most CRM systems, including Zendesk, allowing for seamless data sharing and improved efficiency.
6. Mobility and Remote Access: Mobile apps and web-based portals allow employees to access the system from any location with an internet connection, supporting remote work.
7. Scalability and Flexibility: The system easily adds or removes lines and features as business needs change, ensuring the phone system can grow with the business.
8. Security and Compliance: Features such as encryption, secure data storage, regular security updates, and continuous security validation protect sensitive information and ensure compliance with industry regulations.

Cons of CloudTalk:

1. Limited CRM Integrations: While CloudTalk integrates well with popular CRM systems like Zendesk, it has been reported to have issues when integrating with homegrown CRM systems.
2. Outdated Mobile App Interface: Some users have found the interface of the CloudTalk mobile app to be outdated and not user-friendly.
3. Issues with Call Connectivity: Several users have reported issues with calls failing to come through or connect, and significant lags during conversations.
4. High Cost of Outbound Calls: Some users have reported that the cost of outbound calls in certain areas is high.
5. Unreliable Mobile and Desktop Apps: Some users have reported that the CloudTalk mobile and desktop apps are unreliable, with issues such as calls failing to transfer, SMS messages not being handled properly, and the app quitting in the background.
6. Complex Setup Process: Some users have experienced technical problems during the integration process, particularly with homegrown CRM systems.

Additional Considerations:

• Customer Support: While some users have reported good customer support, others have experienced delays in response times.
• Pricing: The basic plan may be limiting for larger customer bases, and the cost of outbound calls in certain areas can be high.

Overall, CloudTalk offers a robust set of features and is generally user-friendly, but it may have some limitations in terms of CRM integrations and app reliability.