(4.3 / 5)6+ Ratings

Cloudtalk Reviews

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Overall Rating

4.3

6 Reviews

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About Cloudtalk

CloudTalk.io is an AI-powered call center software designed to help businesses streamline their communication processes. It offers crystal-clear call quality, localized numbers from 160+ countries, and AI-powered analytics. The platform supports both inbound and outbound calling, messaging, and real-time analytics.

Key features include intelligent call routing, automated call distribution, call recording, click-to-call, and voicemail drop. It also integrates seamlessly with CRM systems and other essential business tools, enabling businesses to automate tasks and optimize workflows.

CloudTalk.io is ideal for sales and support teams, helping them eliminate international calling headaches, reach more prospects, and boost customer experience. The platform also offers 24/7 live human support, ensuring assistance whenever needed.

Overall, CloudTalk.io aims to enhance call quality, improve customer service, and increase operational efficiency for businesses worldwide.

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Cloudtalk Customer Reviews (6)

0/5

Geneviève Cousteau

Verified Buyer

Aug 5, 2024

Mary Moya

Verified Buyer

Aug 4, 2024

Darrin Shishani

Verified Buyer

Aug 4, 2024

Thomas Farrell

Verified Buyer

Aug 2, 2024

Alesia Lord

Verified Buyer

Jul 31, 2024

Shannon Kraft

Verified Buyer

Jul 30, 2024

Cloudtalk Customer’s Q&A

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Cloudtalk Features and Benefits

Key Features and Benefits of CloudTalk.io:

Advanced Call Center Features: Includes call recording, click-to-call, automated call distribution, unlimited call queuing, and voicemail drop.
Intelligent Call Routing: Skill-based routing, preferred agent routing, and interactive voice response (IVR) to ensure calls are directed to the most suitable agents.
AI-Powered Analytics: Topic extraction, call transcription, automatic summaries & tags, sentiment analysis, and trending topics to enhance call quality and performance.
Global Reach: Localized numbers from 160+ countries, unlimited domestic calling within the US & Canada, and international calling capabilities.
24/7 Support: Live human support available round the clock, ensuring assistance whenever needed.
Integration Capabilities: Seamless integration with CRM systems, Salesforce, and other essential business tools.
Automation: Automate repetitive tasks, reduce human error, and streamline workflows with features like smart dialer, power dialer, and call flow designer.
Quality Monitoring: Live call monitoring, wallboards, mandatory call tagging, and quality statistics to maintain high standards of customer service.
Customizable Campaigns: Create custom campaigns with notes, call scripts, and questionnaires to help agents structure their calls effectively.
Scalability: Easily scalable to meet the growing needs of businesses, with options for custom plans and enterprise-level security.

Cloudtalk Pricing

CloudTalk.io offers several pricing plans to cater to different needs:

Starter Plan: $25 per user/month, billed annually. Includes unlimited domestic calling within the US & Canada, unlimited inbound & intracompany calls, call recording, click-to-call, automated call distribution, and unlimited call queuing.
Essential Plan: $30 per user/month, billed annually. Includes all Starter features plus 24/7 live human support, advanced real-time analytics, integrations to other systems & API, IVR, skill-based routing, AI smart queueing, global SMS/MMS messages, unlimited concurrent calls, and workflow automation.
Expert Plan: $50 per user/month, billed annually. Includes all Essential features plus 24/7 live agent support, Salesforce integrations, advanced support features, advanced sales features, live call monitoring, wallboards, mandatory call tagging, and WhatsApp Single Sign-On (SSO).
Custom Plan: Tailor-made offer. Includes all Expert features plus unlimited worldwide call packages, custom onboarding, priority support, custom reporting, enterprise-level security, developer support, and SLA.
AI Conversation Intelligence: $19 per agent/month. Includes topic extraction, call transcription, automatic summaries & tags, talk/listen ratio, sentiment analysis, trending topics, transcript keyword search, CRM integration, keyword monitoring, and call scoring.

Payment Method

CloudTalk offers several payment methods for its services. Customers can pay using a PayPal account or a credit/debit card, including Visa, Mastercard, and American Express. Payment information is encrypted and forwarded directly to the payment processor, ensuring privacy and security.

For those upgrading to a paid plan, billing information must be provided. The platform also supports billing in Euro (€) or USD ($).

If further details are needed, please refer to CloudTalk's help center or support team.

Cloudtalk FAQs

Cloudtalk Alternatives

Top 10 CloudTalk alternatives:

JustCall: Known for its AI-powered customer communication platform.
Genesys Cloud CX: Trusted by enterprises for customer experience.
Talkdesk: Offers self-service chat and other advanced features.
Kixie PowerCall & SMS: Ideal for sales and marketing campaigns.
Aircall: Provides a robust API offering.
OpenPhone: Great for growing teams.
RingCentral: Offers desk phone rentals.
Freshdesk: Includes built-in ticketing.
3CX: A versatile VoIP solution.
Vonage Business Communications: Known for its reliable service.

Cloudtalk Return Policy?

CloudTalk's refund policy states that their service is billed in advance on a yearly basis and is non-refundable. There is a 14-day risk-free trial period to fully test the service before committing to a paid subscription. For more details, refer to CloudTalk's terms and conditions.

How To Open A Cloudtalk Account?

To open an account on CloudTalk.io, follow these steps:

Visit the CloudTalk registration page.
Fill in the required details such as first name, last name, email, and password.
Choose the number of users for the account.
Enter a phone number.
Agree to the Terms and Conditions.
Click on the Register button.